Returns and right of withdrawal

14-day right of withdrawal

As a consumer you have the right to withdraw from the purchase contract within 14 days of receiving the goods. You do not need to give a reason and you owe no compensation or penalty.

How to exercise it

Send us a clear statement that you withdraw from the contract: by email to [email protected] or in writing. You may call 0898 800 847, but we recommend confirming in writing.

What happens next

• You return the goods and keep them in good condition until they are returned.
• The cost of returning the goods is yours.
• If you chose a delivery method more expensive than our cheapest standard one, we do not refund the extra delivery cost.
• We refund the amounts paid without undue delay and no later than 14 days after you tell us about your withdrawal. We may hold the refund until we receive the goods or you prove you sent them back.

When there is no right of withdrawal

The right of withdrawal does not apply to:

• goods made to your order or to your individual requirements;
• goods that by nature may deteriorate or have a short shelf life;
• sealed goods that were unsealed after delivery and cannot be returned for hygiene or health reasons;
• goods that after delivery were mixed with other goods and cannot be separated;
• sealed audio or video recordings or software unsealed after delivery;
• newspapers, periodicals and magazines (except subscriptions).

Defective goods

For defective goods see the “Warranty” page. Remarks about the delivery must be made at the moment of receipt, in the presence of the courier (see “Delivery and payment”).