Frequently asked questions

Ordering, payment and delivery

How can I order?

By phone on 0898 800 847 or by email at [email protected]. We confirm availability, delivery and payment with you.

How can I pay?

Table tennis tables, billiard tables and foosball tables are paid by bank transfer only. Contact us and we will issue a pro-forma invoice, which is the basis for the transfer. Other products can be paid by bank transfer or cash on delivery to the courier.

Who delivers orders and where to?

Items in stock, except table tennis tables, billiard tables and foosball tables, are delivered by the courier Econt Express. We deliver only within Bulgaria. The delivery price depends on the cash-on-delivery amount and extra courier services, according to the courier's price list.

How fast will I get my order?

We aim to ship all products in stock as fast as possible, at the latest within 3 days after the order is confirmed.

Do you offer assembly?

No. We do not offer assembly of table tennis tables, billiard tables or foosball tables.

How are tables delivered?

The price includes delivery from the Cornilleau warehouse in France to our warehouse in Sofia. If the table is not in stock with us, delivery takes 10 to 14 calendar days after payment by bank transfer. To an address in Sofia or elsewhere in Bulgaria, the price depends on the courier company. If you have your own transport, you can collect the table from our warehouse. Make sure you have enough people to carry it, as the tables are bulky and heavy.

What should I do when I receive the table?

Check the parcel in the presence of the courier. Check the box for signs of damage, unpack the table and check that all parts are present and there are no defects. If there is a problem, tell the courier, note it on the delivery document, sign it together with the courier and contact us on 0898 800 847 or [email protected]. Claims are accepted only at the time of delivery, in the presence of the courier, and must be confirmed in writing. We cover the delivery costs of missing or defective parts.

Warranty

What warranty do Cornilleau tables have?

All Cornilleau products are guaranteed as stated in the product description and assembly instructions. Warranties start on the day of purchase. Outdoor table tennis tables and lifestyle tables have a 10-year warranty against deformation, delamination or wearing off of the white lines. Indoor table tennis tables have a 3-year warranty. Tectonic tables have 2 years (indoor) and 3 years (outdoor). Hyphen billiard tables have a 5-year warranty. Full terms are on the “Warranty” page.

What does the warranty not cover?

Normal wear, wrong assembly, wrong use, lack of maintenance, aggressive cleaning products, stains, accidents and natural events. Delivery costs of defective parts, a technician's visit and labour costs are also not covered.

What should I do if a product is defective?

Contact us on 0898 800 847 or [email protected] and present the receipt or invoice. Returns are not accepted without the prior agreement of Cornilleau's customer service.

Are spare parts available?

We do not sell spare parts. Cornilleau guarantees their availability for 20 years – you can order them directly at www.cornilleau-services.com (wooden parts excluded).